We are unable to process refunds as we cannot take back sold game passes or products.
Nevertheless, Roblox support is obliged to handle your refund requests by legal regulations. Please report this at https://roblox.com/support. Generally, there are chances for a refund for purchases made very recently (less than 3-5 days ago).
No, we generally can't issue refunds, and violating our Ingame Guidelines does not make you eligible for one either.