¶ Overview
We are generally unable to process refunds as sold gamepasses, and developer products cannot be returned.
However, Roblox is legally required to handle your refund request. We recommend contacting Roblox Support, who will handle your refund case.
It is important to note that only recent purchases (those made within the last 3 - 5 days), are eligible for a refund.
¶ Ban Refund Policy
If your account has been permanently banned from our game, you will not be eligible for a refund under any circumstances. Permanent bans are only issued when players violate our in-game guidelines, and therefore no refund will be issued.
If you believe you were falsely banned, you may submit an appeal on our website.