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Support
Can't find what you're looking for?
Feel free to ask in the
#questions
channel on our
Discord server
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General Support
Game Guidelines & Support
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Gameplay Information
Game Guidelines
This support page outlines the in-game guidelines, explaining what is enforced and what is not
Keybinds & Controls
This support page outlines all in-game keybinds and controls, including all devices
Steering Deadzone
This support page explains what the steering deadzone setting on the in-game phone is used for
Tilt Steering
This support page explains what the tilt steering setting on the in-game phone is used for
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Bug Reporting & Rule Violations
Bug Reports
This support page explains how to submit bug reports, including both in-game bugs and translation errors
Reporting a Player
This support page explains how to correctly report players, and what evidence is required
Reporting a Discord User
This support page outlines how to report a player in the Discord server
Reporting a Staff Member
This support page explains how to report a staff member and information regarding the form
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Kicks & Bans
Common Kick Reasons
An overview of common kick reasons our players encounter in Emergency Hamburg
Alt Detection Bans
"You created or used an account to avoid an enforcement action taken against another account within this experience"
Appealing a Ban
This support page explains how to appeal an in-game ban
Appealing a Discord Ban
This support page explains how to appeal a ban from the Discord server, including where and how to submit an appeal
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Cosmetics & Other
Banned Skins
This support page provides a list of all banned skins in-game, along with the reason for their removal
Banned Emotes
This support page lists the emotes that are banned in-game
Banned Accessories
This support page lists the accessories that are banned in-game and explains why they are not allowed
In-Game Transactions
This support page explains how to send money to other players in-game
Game Issues
Chat Access
This support page explains why a player’s in-game chat might be disabled and how to re-enable it through their settings
Unable to chat to other players
"The selected player cannot chat with you"
Unable to join the game
This support page explains common reasons why players may be unable to join the game and how to resolve the issue
Frequently Asked Questions
(FAQs)
Update FAQs
This support page explains why release dates for updates are not announced, and gives information regarding updates
Discord FAQs
This support page answers common questions about our official Discord server
Reddit FAQs
This support page answers common questions about our official subreddit
Private Server FAQs
This page provides an overview of private servers and their mechanics in Emergency Hamburg
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Payments & Billing
Refunds & Purchasing Issues
includes in-game purchases
Gamepass Refunds
This support page explains how to refund a gamepass through Roblox, as developers cannot issue refunds directly
Gamepass Purchase Issues
This support page explains that we are not responsible for gamepass purchasing issues
In-Game Money Refunds
This support page explains how to request a refund for in-game money lost due to exploits
Other Product Issues
This support page explains what to do if you didn’t receive an in-game product after purchase
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Roles
Role Acquisition
Becoming a Content Creator
This support page explains how to receive the content creator in our Discord server, including the requirements
Becoming a Contributor
This support page explains how to become a contributor and how the role differs from a developer
Becoming a Developer
This support page explains how to apply to become a developer for Emergency Hamburg, including the requirements
Becoming a Moderator
This support page explains how to become a game moderator, including the requirements
Becoming a Tester
This support page explains how to become a tester
Becoming a sub-reddit Moderator
This support page explains how to become a moderator for the official Emergency Hamburg subreddit
Becoming a Wiki Editor
This support page explains how to apply to become a wiki editor and help maintain this wiki
Becoming a VIP
This support page explains how to become a VIP in our Discord server
